Ordering

Orders may be placed through this website or by mail, telephone, or fax. HST will be added on all goods and services. Our Business registration number is 832741367. Ontario residents add 13% sales tax on all goods except books which are taxed at a 5% rate. Other provinces will be charged the HST rate applicable for your province.

*Please Note – The Ontario Government requires us to collect HST on shipping and handling charges as well as on the total of goods delivered.

U.S. Customers are required to make payment by Visa or MasterCard.

Special or Custom Orders

When ordering specialty items or customized products (product we don’t stock but order as a specific request) require a 50% pre-payment deposit. Balance of order total will be payable upon shipment of the order.

We endeavor to provide the most current pricing and information for our products. However due to circumstances beyond our control prices are subject to change without notice.

Shipping

Our standard method of shipping is via Canada Post Expedited (Insured) Mail and charged at actual cost. If you prefer, orders may be shipped via Xpresspost or Canpar. Please state your preference.

Shipping charges will be calculated and billed at the time of processing and invoicing/shipping your order.

NOTE: This website does not automatically calculate shipping charges. If you wish a shipping estimate prior to your order being processed either contact us by phone or email or put a note in the comments section of your order and we’ll be happy to let you know the cost of shipping your particular order.

*Please Note: ALL PRICES ARE IN CANADIAN DOLLARS AND ARE SUBJECT TO CHANGE WITHOUT NOTICE.
SHIPPING CHARGES & APPLICABLE TAXES ARE EXTRA.

Payment Terms

Payment should accompany the order and may be made by money order, Visa, or MasterCard. Sorry, we DO NOT accept E-Transfers, Debit-Visa or PayPal. If paying by Visa or MasterCard, provide your credit card number, expiry date, name of cardholder and the name of the bank. Any overpayments will be held as a credit for future orders or returned to you depending on your instructions. Any balance still owing is due on receipt of the goods. This website does not automatically process your credit card payment. Payment is processed manually at time of order shipment.

Returns

No returns except by prior arrangement. If a return is authorized it may be subject to a 25% restocking fee. Return of product is at customer’s expense.

EQUIPMENT: GEMINI FIBRES is a dealer for the following companies: ASHFORD, FABRICIUS SPINDLES, HARRISVILLE DESIGNS, KROMSKI, LECLERC, LENDRUM, LOUET, SCHACHT SPINDLE CO.

**Brochures are available on request for these products**

WHOLESALE: GEMINI FIBRES: Wholesales Interweave Press, Schoolhouse Press, Martingale, XRX Books. We also wholesale Potter Craft and Sterling, STC, Storey, Taunton & Trafalgar Square titles as well as many independent publishers, Felting Needles & Tools, Norwegian Pewter buttons & clasps, Ball Winders & Umbrella Swifts, Blocking Wires and other items.

A Wholesale Price List for registered Canadian businesses is available on request.